Wonder what to expect when you visit My Healthy Kids? From the time you make your appointment, to the time you arrive and see the practitioner – and even after your visit – it is all right here.
We want every step of your care to be stress-free and empowering.
Before Your Visit
The day before your scheduled visit, we will send you a text reminder of your appointment. We recommend you plan to arrive 15 minutes early.
Front Desk Check-In
When you arrive for your appointment, one of our Receptionists will get any updated information from you and check you in to our system. They will ask you to complete and sign a few forms for our files. They will also verify your contact information each time you visit so we are up-to-date in case we need to reach you for any reason.
In the Reception Area
Our nurses and practitioners are busy helping other patients while you are waiting in the reception area. They try to stick to the schedule as closely as possible, but sometimes situations – or emergencies – arise that will delay your appointment. If one of our practitioners is running behind, we want to be respectful of your time and will try to let you know, but please feel free to ask if you feel you’ve been waiting a long time.
If you notice that others who came in after you are being called back before you, remember that those patients are likely seeing a different provider. We know it is important to give every one of our patients the time needed to provide the best possible care and our practitioners will do their best to make sure to meet the needs of each patient they see while being mindful of the schedule.
If Your Child Is Sick
Sick children will be taken to the exam room immediately to wait with you rather than being allowed to wait in the general reception area. We do this to keep from sharing germs with others in the waiting room. The last thing you want is to GET sick because of visiting the doctor!
In the Exam Room
When your child is brought to the exam room, one of our nurses will take a complete set of vitals and sometimes measurements, depending on the type of visit. They will also ask questions about your child’s medical history and any current symptoms if the child is sick. All of this information is important to help your provider get an overview of your child’s health before they begin an exam. Our nurses will notify the practitioner if they see any specific areas of concern, as well.
As soon as possible, one of our pediatric providers will come in to examine your child. She will be glad to hear your story, address your concerns and answer questions at this time. When she has completed the well visit or made a diagnosis and suggested a treatment plan, she may order additional testing or evaluation to be done in the office. If that is the case, she will send the nurse back in to assist you.
Check-Out at the Front Desk
When your child’s exam and any additional tests or procedures are complete, you will go back to the front desk to pick up any necessary paperwork and make your payment. This is also a good time to set up the next appointment and get that on our schedule and in your calendar.
After Your Visit
After you leave, we are still working for you. Your provider will take some time to look back over the notes from your visit and add them to your chart. Once this is complete, you will be able to see the summary of your visit in the Patient Portal – usually within 2-3 business days.
Our nurses will be awaiting any lab results coming back over the following days and will be reviewing them with the provider. The nurse will let you know either by phone or email, depending on the nature and urgency of the labs, the results and your pediatric provider’s recommendations.
When You Call with a Concern
Our receptionists understand that if your child is sick you need to know the best course of action as soon as possible. If a sick-child visit is needed, they will attempt to set an appointment for you at the earliest possible time. Most of the time, your child can be seen the same day that you call, even if they will be a brand new patient at My Healthy Kids.
If there is something more urgent or that goes beyond the scope of what can be done in the clinic, they will speak to one of our providers right away and let you know whether you should take your child to the Emergency Room instead.
In the case of any of these situations, call 911 immediately rather than calling our office: